Frequently Asked Questions

We serve families and small businesses across Tennessee. Tap a question to see the answer. If you don’t see what you need, contact support or call +1-629-243-7980.

• Do you serve all of Tennessee?

  Yes. We’re Tennessee-only for now, including Jackson and surrounding areas.

• What types of coverage do you help with?

  Life insurance, home, auto, business insurance, LegalShield (legal plans), and IDShield (identity protection).

• How do I get a quote?

  Use the “Get a Free Quote” option on our site or email info@familyvaluesgroup.com. We’ll match you to a licensed Tennessee agent.

• How fast can I get life insurance coverage?

  Many simplified-issue policies can be decided quickly (sometimes same-day) depending on the carrier and your application.

• Do you help after the policy is sold?

  Yes. We check in and support you throughout the life of the policy—claims, changes, and questions.

• Is my information secure?

  We take privacy seriously. See our Privacy Policy for how we collect and protect information.

• Can you help me compare carriers?

  Yes. We explain differences in benefits, pricing, underwriting, and service so you can choose confidently.

• Do you charge a fee for quotes?

  No. Quotes and consultations are free.

• What documents do I need to start a quote?

  Typically your address, date of birth, and coverage goals. For auto/home, details about your vehicles or property help us get accurate rates.

• Do you offer LegalShield and IDShield?

  Yes. We can help you enroll and understand what each plan covers.

• Can you help with business insurance?

  Yes. We help small businesses with general liability, property, commercial auto, and more.

• How do renewals and payments work?

  Most carriers offer monthly drafting and auto-renewals. We’ll explain your options and reminders.

• Do you help with claims?

  Absolutely. We walk with you through the process and coordinate with the carrier.

• Are there medical exams for life insurance?

  Some policies require exams; many simplified-issue plans do not. We’ll match you accordingly.

• What discounts are available for auto/home?

  Carriers may offer multi-policy, safe-driver, protective devices, claims-free, and more. Availability varies.

• Can you visit my home or meet virtually?

  Yes—virtual appointments are available statewide; local in-person meetings may be available in Jackson and nearby areas.

• What are your support hours?

  Daily 8am–8pm CT.

• I use a screen reader. Can I navigate your site?

  Yes. We structure pages with proper headings, landmarks, and labels. See our Accessibility Statement.

• Is there a cost to work with your agents?

  No. Our agents are paid by the carriers—your premiums are the same either way.

• Can I bundle policies to save?

  Often yes—especially home + auto. We’ll show you bundle options if available.

• How do I make changes to my policy?

  Contact us and we’ll coordinate updates with the carrier—beneficiaries, addresses, vehicles, coverage limits, etc.

• What if I move out of Tennessee?

  Let us know. We’ll discuss options based on your new state and carriers’ rules.

• Can you help first-time buyers?

  Yes—we’ll explain terms in plain language and walk you through each step.

• Do you offer Spanish or other language support?

  Contact us—we’ll do our best to accommodate and schedule interpreters if needed.

• How do I handle a billing issue?

  Reach out to us first—we’ll troubleshoot and, if needed, loop in the carrier’s billing team.

• What if I was denied by another company?

  We’ll review your situation and look for carriers better suited to your profile.

• Do you help with policy reviews?

  Yes—free annual reviews to check coverage adequacy, discounts, and life changes.

• Are you hiring agents or setters?

  Not currently. Our Careers buttons may appear disabled until we reopen hiring.

• What is your agency’s story?

  We started in 2021 in Jackson, TN—built on education, service, and resilience. Learn more on our About page.

• How do I contact support?

  Email info@familyvaluesgroup.com or call +1-629-243-7980.

• Can I switch my current policy to you?

  Often yes. We’ll review your policy and advise on next steps without gaps.

• What if I need accessible documents?

  We can provide information in accessible formats. See Accessibility to request accommodations.